Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Personal identification information (name, email address, phone number, SSN for tax filing)
- Financial information (income, expenses, bank account information)
- Tax-related documents and forms
- Credit information when using credit repair services
- Business information when using business formation services
2. How We Use Your Information
We use your information to:
- Prepare and file your tax returns
- Connect you with partner services (credit repair, lending, business formation)
- Process payments and provide customer support
- Improve our services and develop new features
- Comply with legal obligations and prevent fraud
- Send you service updates and marketing communications (you can opt out)
3. Information Sharing
We share your information with:
- Government agencies: IRS and state tax authorities when filing your returns
- Service partners: Licensed credit repair companies, lending partners, and registered agents
- Payment processors: To process your payments securely
- Service providers: Companies that help us operate our platform (hosting, analytics, etc.)
- Legal requirements: When required by law or to protect our rights
We do NOT sell your personal information to third parties.
4. Data Security
We protect your information using:
- Bank-level 256-bit SSL encryption for data transmission
- Encrypted storage of sensitive data at rest
- Compliance with IRS Publication 4557 for safeguarding taxpayer data
- Regular security audits and monitoring
- Access controls and authentication requirements
However, no system is 100% secure. We cannot guarantee absolute security of your information.
5. Data Retention
We retain your tax information for 7 years as recommended by the IRS. Other information is retained as long as necessary to provide services or comply with legal obligations. You can request deletion of your data subject to legal retention requirements.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Export your data in a portable format
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.
8. Third-Party Services
Our platform integrates with third-party services (credit bureaus, payment processors, etc.). These services have their own privacy policies. We are not responsible for their privacy practices.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
10. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA, including:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt out of sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising CCPA rights
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website.
12. Contact Us
For privacy questions or to exercise your rights, contact us through our support channels or email us at privacy@expresstaxes.com.